Customer Relationship Officer
Job Location: Tiruchirappalli
Job Eligibility: Any degree
Experience: Fresher, 1-3 years
Job Description: The Customer Relations Officer plays a crucial role in building and maintaining positive relationships with customers. They serve as the main point of contact for customers and are responsible for addressing their inquiries, resolving issues, and ensuring they have a positive experience with the company. This role requires a deep understanding of the products or services offered and the ability to effectively communicate information and solutions to customers.
Key Responsibilities
- Managing customer relationships: Building and maintaining strong relationships with customers, including travel agents, tour operators, and individual travelers.
- Providing travel information: Providing accurate and timely information about travel products, destinations, and services.
- Resolving customer complaints: Resolving customer complaints and issues related to travel bookings, cancellations, and other travel-related concerns.
- Customizing travel packages: Working with customers to customize travel packages that meet their needs and preferences.
- Upselling and cross-selling: Identifying opportunities to upsell or cross-sell travel products and services to existing customers.
- Managing customer feedback: Collecting and analyzing customer feedback to improve customer satisfaction and loyalty.
Key Skills
- Excellent communication skills: Strong verbal and written communication skills, with the ability to communicate effectively with customers, travel agents, and other stakeholders.
- Knowledge of travel products: In-depth knowledge of travel products, destinations, and services, including information about accommodations, transportation, and activities.
- Customer-centric approach: Ability to understand and meet customer needs, with a focus on providing personalized service and building strong relationships.
- Problem-solving skills: Ability to resolve customer complaints and issues effectively, with a focus on finding solutions that meet customer needs.
- Time management: Ability to manage time effectively, with the ability to prioritize tasks and meet deadlines.
- Familiarity with travel software: Familiarity with travel software and systems, such as global distribution systems and customer relationship management systems.
Education
UG: Any Graduate
PG: Any Graduate
Industry Type: Travel & Tourism
Employment Type: Full Time
