Career Detail

Senior CRO

Job Location: Tiruchirappalli

Job Eligibility: Bachelors degree or Postgraduate degree

Experience: 2-5 years

Managing high-value client relationships, understanding their needs, and providing solutions to ensure their satisfaction and business success. These roles often require strong communication, analytical, and problem-solving skills, and may involve sales and business development activities. 

Key Responsibilities

• Developing and implementing customer relationship strategies: Creating and executing plans to build and maintain strong customer relationships.
• Managing customer relationships: Building and maintaining relationships with key customers, understanding their needs, and identifying opportunities.
• Resolving customer complaints: Resolving complex customer complaints and issues in a timely and professional manner.
• Identifying new business opportunities: Identifying opportunities to upsell or cross-sell products or services to existing customers.
• Analyzing customer feedback: Collecting, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.
• Leading and mentoring teams: Leading and mentoring teams of customer relationship officers to ensure excellent customer service and relationship management.
• Collaborating with cross-functional teams: Working with cross-functional teams, such as sales, marketing, and product development, to ensure alignment and excellent customer experience.
• Measuring and reporting customer satisfaction: Measuring and reporting customer satisfaction metrics, such as Net Promoter Score or Customer Satisfaction.

Key Skills

• Excellent verbal and written communication skills are essential for building rapport with clients and conveying information effectively. 
• The ability to identify and resolve issues that arise with clients, ensuring their satisfaction and retention.
• The ability to build and maintain strong relationships with clients, understanding their needs and expectations.
• A commitment to providing excellent customer service and ensuring client satisfaction.  

Education

UG: Any Graduate

PG: Any Postgraduate 

Industry Type: Travel & Tourism

Employment Type:  Full Time